A description of the after-sales service of Hajir Sanat company

Competition is considered one of the factors of industry progress in today’s world, and among these, maintaining old customers and attracting new customers is considered the most important achievement for a company.

This achievement cannot be measured, but it can be considered the biggest spiritual and financial support for an industrial complex.

This support is not easily achieved and it is obtained over time and with great planning and effort and satisfaction in business relationships with customers.

Therefore, it is understandable that there are always concerns in the minds of producers to maintain and satisfy customers who are the most important assets of companies.

But how to get customer satisfaction and loyalty in Hajir Sanat company?

After-sales service in Hajir Sanat company is considered as one of the pillars of the company like any other leading company.

The task of this department includes a set of measures including design, planning and support measures to maintain customer satisfaction. These measures will be implemented immediately after the sale and delivery of the device to the user.

In parallel with the above actions, Hajir Sanat company is continuously trying to do the following points in a good way and in order to increase the performance of the after-sales service department:

1- Free training of company experts and after-sales service representatives in the provinces.

2- Technical support and supply of parts for a long time.

3- Reliable repairs and services within the framework of contracts.

4- Installing the device in the best way and quality.

5- Guarantee with the least buts and ifs

6- Online support along with the speed of action

7- Setting up a large warehouse of parts

8- Updating systems and constantly increasing the ability of experts

9- Nationwide coverage of after-sales services

In addition, Hajir Sanat company performs other side measures at the same time:

A- Establishing friendly, intimate and stable relationships with customers.

 B- Happy call and obtaining the opinions of customers regarding the installation of the device and the level of customer satisfaction with the service support of Hajir Sanat company and using it to improve the quality of the next services to them.